Your Privacy Protection
Our Top Priority

1 Introduction

Gv88 (gv88.wine) is an internationally licensed online gaming platform. We believe your personal data belongs to you, and protecting it is our responsibility. This Privacy Policy explains what information gv88 collects, how it is used, who it may be shared with, and what rights you have over your data.

This Privacy Policy applies to all gv88 services, websites, mobile apps, and other digital platforms. We review and update this policy on a regular basis. The date of the most recent update is noted at the top of the page.

If you have any questions about this Privacy Policy, our support team is always ready to help. gv88's Privacy Policy has been developed in accordance with international data protection standards and the guidelines of our licensing authority.

2 What Information We Collect

Gv88 collects two types of information — data you provide directly, and data collected automatically while you use the platform.

Directly Collected Information

• Identity Information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Mobile number, email address (where applicable).
• Financial Information: Mobile banking number (Mobile Banking/Nagad/Rocket), transaction history.
• Verification Documents: Photo of national ID card or passport (as part of the KYC process).

Automatically Collected Information

• IP address and device information (operating system, browser type).
• A log of platform activity — which games you played and how long each session lasted.
• Browsing behavior tracked via cookies and similar tracking technologies.
• Login time and location (country level).

Type of Information	Reason for Collection	Required?
Mobile Number	Account Registration & Verification	Yes
Date of Birth	Age Verification (18+)	Yes
NID / Passport	KYC Verification & Withdrawal	For Withdrawals
IP Address	Security, Fraud Prevention	Automatic
Gaming History	Service improvement, bonus allocation	Automatic

3 How Your Information Is Used

Gv88 uses collected data only for specific, defined purposes. We never use your information for unrelated activities. The key reasons for data use are outlined below:

• Account Management: To support the registration process, login verification, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• Service Improvement: To generate personalized game suggestions and a tailored experience based on user preferences.
• Fraud Prevention: To detect suspicious activity and protect accounts.
• Legal Obligation: To meet reporting requirements set by licensing authorities and regulatory bodies.
• Support Services: To improve customer service quality and handle complaint resolution.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.

4 Information Sharing Policy

However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: Based on a court order or a lawful request from a regulatory authority.
• Licensing Authority: For regular audits required under the terms of our gaming license.
• Technology Partners: Game software providers receive only anonymized data necessary for game operation.

All third parties are bound by strict data protection agreements with gv88. They may only use the data received for specified purposes and may not share it further under any circumstances.

5 Cookie Policy

Gv88's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve platform functionality.

Cookie Types	Purpose	Duration
Essential Cookies	Login session, security token	Until End of Session
Functional Cookies	Language preference, user settings	1 Year
Analytics Cookies	Traffic analysis, service improvement	6 Months
Marketing Cookies	Display Relevant Offers	30 Days

Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may reduce the effectiveness of some platform features.

6 Data Security Measures

Gv88 uses industry-standard technologies and processes to protect your data. Our security framework operates across the following layers:

• Transport Layer Security (TLS 1.3): All data transferred between your device and our servers is fully encrypted.
• AES-256 Encryption: Sensitive information is stored in encrypted form in the database.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Regular Security Audits: Audited by third-party cybersecurity experts.
• Access Controls: Only authorized personnel may access specific data.

7 Your Data Rights

Gv88 grants users the following rights over their personal data:

To exercise any of these rights, contact our support team. If certain data cannot be deleted due to legal obligations, we will inform you accordingly.

8 Child Protection

If any minor's data is accidentally collected and identified, it will be deleted immediately and the account will be closed. Parents who suspect their child is using this platform should contact support right away.

9 Third-Party Links & Services

The gv88 platform may integrate third-party services such as game software providers. These third parties have their own privacy policies, available on their respective websites. gv88 is not responsible for third-party privacy practices.

Third-party game providers receive only the minimum information required for game operation, and they operate under gv88's data protection agreement. We regularly verify the data protection standards of our partners.

10 Data Retention Policy

Gv88 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.

Type of Information	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligation
Transaction Records	7 Years	Financial Regulatory Requirements
KYC Documents	5 years after account closure	License Terms
Gaming Log	2 Years	Dispute Resolution
Support Conversations	3 Years	Service Quality Assurance

Once the designated retention period expires, data is permanently deleted or anonymized in a way that can no longer be linked to any individual.

11 Changes to the Privacy Policy

Gv88 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified via SMS to your registered mobile number or through an in-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12 Contact

For any questions or concerns about our Privacy Policy, or to exercise your data rights, please contact us:

Please include your registered mobile number and account details with your request to ensure it is processed correctly. We treat every privacy-related request with the utmost seriousness.